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TERMS & CONDITIONS

For More Information, Please See Our FAQ

What should I do if my order has been damaged in transit?  

We make sure all our parcels are carefully checked prior to being posted. In the event that a parcel is damaged in transit, please take a picture of the damaged goods and contact us via email. In the email please include:

  1. Your name.

  2. Details of the nature of the problem.

  3. Invoice number.

E.G - John Smith/damaged goods/100101 - This would be written in the subject section.

Requests for the replacement of damaged goods MUST be lodged within 14 days of date your order was made.

 

What is the FULLGUARD refund policy?  

If you are not satisfied with FULLGUARD, we will refund your payment on the first 250mL bottle you have purchased, within 30 days of purchase date. The postage cost will not be refunded. Refund policy is only valid for online purchases. 

 

DELIVERY ADDRESS

Please make sure that your delivery address is correct before payment. Once payment has been made, items are prepared for dispatch and addresses can no longer be changed. FULLGUARD is not responsible for any goods sent to an incorrect address. Your item will be sent to the address indicated on your order.  Please contact us immediately as we may be able to change address before dispatch.

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